FAQ

You can refer a friend through your member’s application, and a guest pass will be issued for your friend provided must adhere to Horizon's terms and conditions.

Horizon Fitness is an Adult facility and children are not allowed, if you wish for your child to train check question 1.

Yes, we have a prayer room at All our Fitness Centers.

Yes, please bring your own towel.

Horizon provides lockers that are equipped with an electronic locking system, each member must use their personal pin code to lock the locker. If a member forgets their PIN code, Horizon will apply special procedures to unlock it. The member is fully responsible for their personal belongings at all times. Check Terms & Conditions

Horizon Fitness offers a variety of membership plans and duration check our latest offers by visiting the offers link or by visiting our clubs.

You can join through the Website https//horizonfitness.om. and pay online, or by visiting our clubs.

Horizon Fitness offers Go All Clubs or One Club, if you wish to access All Horizon Fitness choose Go All Plan, and if you wish to go to one nearby club then choose Go One.

Horizon Fitness offers some flexibility with when your membership officially begins! Here's a quick breakdown of their options:

1- Immediate Start: You can begin your membership right away.
2- Allowance if you need a short delay, you can push your start date up to 5 days without any penalty.
3- Further delays: If you need short delay, you can push your start date up to 5 days later without any penalty.

It is a membership plan upgrade from one category to a higher category or higher membership Level by paying the difference amount, your membership must be valid for at least one month to upgrade.

When offers are available, they are announced through our Social Media Channels or by visiting our Fitness Centre and our website: https//horizonfitness.om.

The cancelation of Membership at Horizon Fitness is subject to the Terms &Conditions.

The membership refund is subject to the Terms & Conditions it is not applicable, you can transfer the membership to a new member.

Yes, by requesting a freeze through your mobile application or visiting the club, the freeze is available as per your membership purchase.

Yes, the amount deepening on the plan and the number of days you wish to stop your membership.

Horizon Fitness offers a wide range of Group Exercise Classes. Choose the plan of GYM+GX30+GX60 to be able to join the majority of our classes, if you choose a plan that does not have GX then you are required to upgrade with GX classes.

Horizon offers two types of payment lump sum-upfront payment, or Recurring monthly payment, online or at the Fitness Centre, you can pay upfront by using your credit card, or debit card.

Horizon offers two types of payment lump sum-upfront payment, or Recurring monthly payment, online or at the Fitness Centre, you can pay upfront by using your credit card, or debit card.

You can find your terms and conditions at the time of joining the Fitness Centre or online, and once you join it is emailed to the email registered in your profile.

Yes, you can, check the Terms and Conditions.

You will have to download the My Horizon Fitness Members Application and register your user name and email ID, through the application you will be able to generate a QR code and access the Fitness Centre.

You will have to renew your membership to access the Members Application and Fitness Centre.

The minimum contract commitment is 12 months.

If you are on a 12-month Fixed commitment you can cancel by submitting a request 30 days prior to your payment due date.

If you did not complete your minimum commitment you are required to pay your monthly dues and cancelation fee, if you have completed your commitment, the cancelation shall not be paid, only your monthly dues.

Though your registered email on your profile.

Through email request info@horizonfitness.om and attach an ID copy with your request to update your email and mobile number.

Terms and Conditions

Yes, you have to be a member with a valid GYM membership for a minimum of one month.

Yes, you have to buy a plan with a swimming pool to join swimming training sessions.

Personal training is a commitment to achieve your goal and get the results, your sessions have a start and end date required to finish before the expiry date.

Yes, you can 12 hours prior to the scheduled session through the Members Application.

Your session will be forfeited and lost.

Use your member’s application and book the session with your trainer.

You are not allowed to bring anyone to train you only Horizon fitness trainers.

All goods and services sold by Horizon Fitness, excluding the water which is currently exempted by the Law.

Through your membership application you can choose the location and scheduled classes and book, also you can cancel the class 3 hours prior to the class start time.